Refund policy
Return & Exchange Policy – Oskyy
At Oskyy, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations, and we are here to help.
This policy explains how returns, exchanges, and refunds are handled. It does not affect your statutory rights under UK consumer protection laws.
For any questions or return requests, please contact us at:
📧 support@oskyy.com
1. Returns & Exchanges
If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Requests submitted after this period cannot be accepted.
Returned or exchanged items must be:
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In original condition
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Unworn, unwashed, and unused
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With original tags attached
2. How to Initiate a Return or Exchange
To request a return or exchange, please email us at support@oskyy.com and include:
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Your order number
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The item(s) you wish to return or exchange
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The reason for your request
Our customer support team will review your request and provide return instructions, including the return address.
Please securely package the item and include your order number or invoice inside the package.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or an error was made by Oskyy.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
4. Refunds
Once we receive and inspect your returned item, approved refunds will be processed within 3–5 business days.
Refunds will be issued to the original payment method used at checkout.
Original shipping fees are non-refundable, except where required by UK consumer law, such as in cases of defective or incorrect items.
5. Defective or Incorrect Items
If you receive a defective product or an incorrect item, please contact us immediately at support@oskyy.com.
In such cases, we will cover the return shipping cost and offer a replacement or a full refund, in accordance with UK consumer rights.
6. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
📧 support@oskyy.com
